Category: Uncategorized

We are going to find out and find out soon. Over the next two weeks, we will be testing both the Iphone and Android platform with Dialogflow. Check back to see the results.

DF Assistants.

We have tested our agents with all of the Dialogflow integrations.

We learned a few things.

1) Not all the integrations seem to support Rich Content. This will likely change over time but right now you sort of have to know which integration is on the other end of the conversations. For Example,the Browser integration does not support images/cards. When you get the request you need to check on the integration before sending anything.

We ended up doing a bunch of handling on in the Fufillment scripts.

2) Most are fairly straight forward – Once you get the hang of what it wants. The two that we found were different is Alexa and Contana. Alexa integration you can take some JSON over to the Alexa world but not much more. Contana was never completed.

3) Support is very good. Dialog flow can take a bit to get back to you but they will get back you with usually a quality answer.

4) Google Hangouts was more difficult than we expected.  If you already are setup and use the G-Suite it might be easier for you.  We had to setup G-suite and then try to integrate which is not the usual case.

Good Luck.

DF Assistants.

Hi

WE have worked extensively with the Dialogflow system from Google. Intents and Entities are really important and well done within Dialogflow to control the conversation.  We think there are a few underrated pieces of this system.

1) Contexts are like the glue that holds this conversation together. Very Powerful.

2) Session Level Entities enables the Entity to be customized at the session level. So if I want to use an Entity that uses my particular data I can for the duration of the session. This enable a bunch of possibilities.

3) Create Intents and Entities pre-loaded with YOUR data and used the users of the Agent is really the basis for Dynamic Conversations. Specials, Promotions, Pricing, Announcements, Inventory Levels, ….. . All go to make for better experiences for the Customers, Suppliers and Employees.

You should take the time to understand how some of this stuff works.

DF Assistants.

DF Assistants believes Voice and Chat interactions are quickly becoming mainstream. The ability to talk to devices within the home; request information through a chat interface; and place an order while driving a car, using only your voice as well as a host of other use cases are becoming more common in daily life. As voice becomes a commonplace means of interacting with computing systems, application developers must gear up to deliver this increasingly important functionality.